Adverse Weather Arrangement

If a Black Rainstorm Signal or Typhoon Signal No. 8 or above is in effect at 8:00am on the scheduled pick-up/ delivery day, all pickups and deliveries will be suspended. We apologise for any inconvenience caused. 

Orders for that day will not be refunded. Customers may reschedule their pick-up/ delivery to another valid date within the next 30 days at no extra cost. 

If Black Rainstorm Signal or Typhoon Signal No. 8 or above are issued after 8:00am, no pick-ups or deliveries will be arranged while the warnings are in effect.

After the Black Rainstorm Signal or Typhoon Signal No. 8 or above is lowered or cancelled, customers may choose to pick up their orders in person, but delivery service may remain cancelled due to weather conditions. In cases where customers are unable to collect their orders during the scheduled pick-up time, pick-up may be deferred to the next day. If weather warnings persist on the following day, the order will be cancelled without refund or compensation.